Exceptional event from Poste Italiane, the backlog in processing internationale departures

Update from May 15

The designated operator of Italy, Poste Italiane, wishes to inform that the postcode areas affected by ongoing disruption are as follows:

Pontassieve/Via del Sasso        50065

Dicomano/Loc. Santa Lucia       50062

Pistoia                                      51100

Sesto Fiorentino/Via Baroncoli   50019

Poste Italiane is taking all necessary measures to minimize inconvenience for customers and restore normal operations in the affected areas as soon as possible.

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The designated operator of Italy, Poste Italiane, wishes to inform that, due to high inbound volumes and difficulties in organizing overtime shifts at offices of exchange (OEs), the backlog of parcels and EMS items has not yet been completely cleared.

Poste Italiane has instructed its airmail unit (AMU) service provider to give priority to EMS dispatches and to forward to OEs a controlled mix of backlogged products and new arrivals to ensure that there is sufficient room at its AMUs to process incoming products. This solution maximizes the production rate at OEs and avoids risks of space saturation at AMUs and OEs.

At present, it is estimated that the entire backlog should be cleared by the beginning of the week commencing Monday, 19 May 2025.

Poste Italiane thanks partners and customers for their understanding and will provide a final update once the situation has returned to normal.