United Kingdom – Disruption following a cyber incident

The designated operator of the United Kingdom, Royal Mail, wishes to provide other Union member countries and their designated operators with urgent information on severe disruption of its international services from 10 January 2023, following a cyber incident.

Royal Mail is temporarily unable to dispatch letters and small packets to overseas destinations. It has asked customers to stop posting export items into its network for the time being while it works hard to resolve the issue. Some customers may experience delays or disruption to items already shipped for export.

Full import operations are continuing, though with some minor delays. Meanwhile, parcel and EMS services via Parcelforce Worldwide are still operating, but customers should expect delays of one to two days.

Royal Mail’s teams are working round the clock to resolve this disruption. Royal Mail has launched an investigation into the incident and is working with external experts to resolve the issues. The incident has also been reported to the national regulators and the relevant security authorities.

Please visit personal.help.royalmail.com/app/answers/detail/a_id/5317/related/1 for the very latest information on this incident.